Terms of service

Last updated: October 29, 2026

Welcome to everhound. everhound is a brand owned and operated by AEON SECURITY LLC, a New York limited liability company (“everhound,” “we,” “us” or “our”). We sell joint supplements for dogs through everhound.com and its related pages, tools and services (the “Services”). Our store runs on Shopify.

These Terms of Service (the “Terms”), together with the policies they reference, govern your use of the Services and any purchase you make from us. Please read them carefully: they include warranty disclaimers, limits on our liability and how disputes are handled.

By visiting the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Services.

1. Eligibility and your account

You must be at least 18 years old, or the age of majority where you live, to use the Services or buy from us. The information you give us, including your email, billing, payment and shipping details, must be accurate, current and complete, and you agree to keep it up to date. You’re responsible for keeping your account login secure and for activity under your account. You may not transfer or sell your account to anyone else.

2. Our products

everhound products are dietary supplements for dogs. They are for canine use only and are not drugs. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease.

Nothing on the Services is veterinary advice. Talk to your veterinarian before starting any supplement, especially if your dog is a puppy, is pregnant, nursing or used for breeding, has a health condition, or takes any medication. Follow the directions and cautions on the label. If your dog shows signs of a reaction, stop use, contact your veterinarian, and tell us at hello@everhound.com.

Every dog is different, and individual results vary. Reviews, survey results and owner stories on the Services describe individual experiences. They are not a promise of any particular outcome.

We try to show our products accurately, but colors and packaging may look different on your screen or change between production lots. We may change, limit or discontinue any product at any time.

3. Orders

Placing an order is an offer to buy. We may accept or decline any order, limit quantities, or cancel an order for any reason, including suspected fraud or resale, a pricing or product error, or an address we can’t ship to. If we cancel an order you’ve already paid for, we’ll refund the full amount charged.

Our products are sold for personal use, not for resale. Returns and refunds are governed by our Refund Policy.

4. Prices, payment and taxes

Prices are in U.S. dollars and may change at any time. The price you pay is the one shown at checkout when you place your order. Unless stated otherwise, prices don’t include sales tax or shipping, which are shown at checkout before you pay.

You authorize us and our payment processors to charge your payment method for the order total, and you confirm that you’re authorized to use that payment method.

5. Promotions and discount codes

Promotions and discount codes are subject to the terms stated with them. Unless stated otherwise, codes can’t be combined, have no cash value, can’t be applied to past orders, and may expire or be withdrawn at any time. If a promotion’s terms conflict with these Terms, the promotion’s terms apply to that promotion.

6. Subscriptions

Our subscription is called Subscribe & Save or Auto-refill, depending on the product page. These Terms call both a “subscription,” and they apply to both in the same way. When you choose a subscription at checkout, you authorize us to charge your payment method on file and ship your order automatically, on a recurring schedule, until you cancel.

What you get. Each subscription order contains the number of jars of everhound Hip & Joint (120 soft chews each) that you chose at checkout. The subscription price shown at checkout, including its discount, applies to your first order and to every renewal while your subscription is active, subject to the price changes paragraph below. Subscription orders ship free within the U.S.

How often. Your delivery interval is set by your dog’s weight and the number of jars you choose, so your next order ships before the last jar runs out. Your interval is shown at checkout and in your order confirmation.

When you’re charged. We charge your payment method when you place your first order and then on each scheduled renewal date, plus any applicable tax. Charges continue automatically until you cancel.

Skip, pause, change or cancel. You can skip an order or cancel at any time online, by logging in to your account and opening Manage subscription. To pause or change your next order date, or if you prefer email, write to hello@everhound.com and we’ll make the change for you. To avoid the next charge, make the change before your next scheduled charge date. There are no cancellation fees. Orders charged before you cancel are covered by our Refund Policy.

Price changes. If our regular price goes up, we’ll email you at least 14 days before the new price applies to your next renewal, so you can cancel before then.

Failed payments. If a charge fails, we may retry it, and we may pause or cancel your subscription if payment isn’t completed.

Changes to subscriptions. We may change or end our subscription program by giving you notice by email. Any change applies only to orders charged after that notice.

7. Money-back guarantee and refunds

Our 90-day money-back guarantee and other refund terms are set out in our Refund Policy, which is part of these Terms. In short: you can return any unopened jar within 90 days of delivery for a refund of the price you paid for that jar. Opened jars can’t be returned, and return shipping is at your cost. If the order included a free gift, the gift comes back with the jars, or its value is deducted from your refund. If this summary and the Refund Policy differ, the Refund Policy controls.

8. Shipping and delivery

We currently ship only to addresses in the United States. Delivery dates shown at checkout or on the Services are estimates, not guarantees. Title and risk of loss pass to you when we hand your order to the carrier.

If your order arrives damaged, email hello@everhound.com within 30 days of delivery with photos of the package and the product, and we’ll send a replacement or a refund. If your order doesn’t arrive, email us within 30 days of the estimated delivery date. Once the carrier’s tracking shows it was lost, we’ll send a replacement or a refund.

9. Reviews and content you share

If you submit reviews, ratings, photos, videos, comments or other material (“Content”), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display and distribute it in connection with the Services. Before we feature your photo or video outside our reviews, such as in ads or on social media, we’ll ask for your permission.

We publish reviews as written. We may decline or remove Content that is unlawful, offensive, unrelated to our products or in breach of these Terms, but we won’t edit a review to change its meaning.

By submitting Content, you confirm that it’s yours or that you have permission to share it, that it reflects your honest experience, and that you’ve disclosed any free product, payment or other incentive you received for it. If your Content shows another person, you confirm you have their permission.

10. Intellectual property

The Services and everything on them, including the everhound name and logo, MadeCold™, text, images, graphics, product designs and the selection and arrangement of content, belong to AEON SECURITY LLC or its licensors and are protected by intellectual property laws.

You may use the Services for your personal, non-commercial use only. You may not copy, modify, distribute, sell or create derivative works from any part of the Services without our written permission. Other names and marks that appear on the Services belong to their respective owners.

11. Third-party tools and links

The Services may include tools, features or links provided by third parties, such as payment, subscription, review or shipping providers. We don’t control them and aren’t responsible for their content, availability or practices. Your use of them is at your own risk and subject to their own terms.

12. Relationship with Shopify

everhound is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with AEON SECURITY LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

13. Privacy

Our Privacy Policy explains how we collect, use and share personal information. Because our store is hosted by Shopify, Shopify and our service providers also process information to provide the Services, as described in our Privacy Policy and in Shopify’s privacy policy.

14. Text messages

If you opt in to text messages from everhound, you agree to receive recurring automated marketing and account messages at the mobile number you provide. Consent isn’t a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help, or email hello@everhound.com. Carriers aren’t liable for delayed or undelivered messages. Our Privacy Policy explains how we handle your number and messages.

15. Prohibited uses

You may not use the Services to break the law, infringe anyone’s rights, harass or harm anyone, submit false or misleading information or reviews, impersonate anyone, send spam, upload malicious code, scrape or collect other people’s data, resell our products, or interfere with the security or operation of the Services. We may suspend or end your access if you do.

16. Errors and inaccuracies

The Services may occasionally contain errors in product descriptions, pricing, promotions, shipping times or availability. We may correct them, update information or cancel affected orders at any time, including after you’ve placed an order. If we cancel an order you’ve paid for, we’ll refund you.

17. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR ON OUR PRODUCT LABELS, THE SERVICES AND OUR PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DON’T WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. SOME STATES DON’T ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. This section doesn’t limit our money-back guarantee.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AEON SECURITY LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, SUPPLIERS AND SERVICE PROVIDERS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES OR A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT THAT IS THE SUBJECT OF THE CLAIM. SOME STATES DON’T ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.

19. Indemnification

You agree to indemnify and hold harmless AEON SECURITY LLC, Shopify, and their affiliates and personnel from third-party claims, losses and reasonable attorneys’ fees arising from your breach of these Terms, your violation of any law or of someone else’s rights, or Content you submit.

20. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Before filing a claim, please email hello@everhound.com so we can try to resolve it informally within 30 days. Any dispute that isn’t resolved that way will be brought in the state courts located in Nassau County, New York, or in the United States District Court for the Eastern District of New York, and you and we consent to the jurisdiction of those courts.

21. Termination

We may suspend or end your access to the Services at any time if you violate these Terms. If we do, we’ll also cancel any active subscription. Ending your access doesn’t cancel amounts owed for orders already placed. Sections that by their nature should survive, including product notices, the Content license, intellectual property, warranty disclaimers, limitation of liability, indemnification and governing law, survive termination.

22. General

If any part of these Terms is found unenforceable, it will be enforced to the extent permitted and the rest will remain in effect. Our failure to enforce any part of these Terms isn’t a waiver. These Terms and the policies they reference are the entire agreement between you and us about the Services. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. Headings are for convenience only.

23. Changes to these Terms

We may update these Terms by posting a new version on this page with a new “Last updated” date. If a change is material, we’ll give notice as required by law, including by email to subscription customers. Changes don’t apply to orders placed before they take effect.

24. Contact

Questions about these Terms? Email hello@everhound.com.

AEON SECURITY LLC, operating as everhound
60-62 W Park Ave, Long Beach, NY 11561
hello@everhound.com