Returns, Refunds & Our 60-Day Money-Back Guarantee

Last updated: August 26, 2026

This policy applies to purchases made directly on everhound.com and shipped within the United States. If you bought Everhound on Amazon, your order is covered by Amazon's return process — please start there.

The 60-Day Money-Back Guarantee (unopened jars)

Changed your mind, or ordered more than you needed? Return any unopened jar within 60 days and we'll refund it.

How it works:

1. Request the return first. Email support@everhound.com within 60 calendar days of the delivery date, with your order number. Returns sent without an approved request are not accepted.
2. The jar must be unopened, unused, with its seal intact and in its original packaging. Because our chews are a pet food product, opened jars cannot be returned or refunded for safety reasons.
3. We'll reply with the return address and instructions. Return shipping is paid by the customer; use a trackable method and keep your proof of postage.
4. Once we receive and inspect the return, we refund the product price of the returned jars to your original payment method within 10 business days. Original shipping charges are not refundable.

The guarantee's limits, stated plainly:

- It applies to purchases made on everhound.com. Amazon purchases follow Amazon's return process.
- It applies to unopened product only — this is a money-back guarantee on jars you decide not to start, not a satisfaction trial. (If a jar arrives damaged or wrong, that's different — see below, on us.)
- Subscription shipments follow the same rule: unopened jars from any shipment may be returned within 60 days of that shipment's delivery. And you can skip or cancel any future shipment anytime, so a box you don't want should never ship in the first place.
- Sale and promotional items are refunded at the price actually paid. Gift cards are not refundable.
- We keep track of return requests, and we reserve the right to refuse returns in cases of suspected abuse, fraud, or resale activity. We may also, at our sole discretion, offer a refund, replacement, or store credit beyond this policy — being fair matters more to us than fine print.

Wherever the 60-Day Money-Back Guarantee appears on our site, it refers to this policy: unopened jars, returned at the customer's expense, within 60 days of delivery.

Damaged, Defective, or Incorrect Orders

This is separate from the guarantee and covers every shipment, including subscription renewals.

If your order arrives damaged, leaking, past its Best By date, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos of the product and the outer packaging. We will replace it or refund it in full — including shipping — your choice. No physical return needed; please discard the product safely.

How to Reach Us

support@everhound.com — we respond within 1 business day.