Subscription Cancellation Policy

Last updated: October 29, 2026

Our subscription is called Subscribe & Save or Auto-refill, depending on the product page. This policy applies to both. When you choose a subscription at checkout, you authorize us to charge your payment method on file and ship your order automatically, on a recurring schedule, until you cancel.

Your schedule and price

Your delivery interval is set by your dog's weight and the number of jars you choose. It is shown at checkout and in your account. The subscription price shown at checkout, including its discount, applies to your first order and to every renewal, and standard shipping is free on every subscription order.

A free gift included with your first order, such as the collar & leash set, ships once with that first order. It is not part of later subscription shipments.

No commitment

There is no minimum number of orders. You can cancel at any time, and there are no cancellation fees.

How to skip, pause, change or cancel

Log in to your account and open Manage subscription. From there you can skip a delivery or cancel. To pause or change your next ship date, or if you prefer email, write to hello@everhound.com and we'll make the change for you.

Timing

To avoid the next charge, make the change before your next scheduled charge date.

Orders charged before you cancel are covered by our Refund Policy: unopened jars from any shipment can be returned within 90 days of that shipment's delivery.

Failed payments

If a charge fails, we may retry it, and we may pause or cancel your subscription if payment isn't completed.

Price changes

If our regular price goes up, we'll email you at least 14 days before the new price applies to your next renewal, so you can cancel before then.

Questions

hello@everhound.com — we respond within 1 business day.